Shipping & Returns Policy

At The Lineage Boutique, every order is thoughtfully packaged with care and prayer. As a small business, we truly appreciate your support and strive to make your shopping experience as seamless as possible. Please review our shipping and return policies before placing your order.

Shipping Policy

Order Processing

Orders are processed within 3–5 business days (Monday–Friday, excluding holidays) after payment has been received.

  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During launches, sales, holidays, or other high-volume periods, processing times may be slightly longer. We appreciate your patience as we carefully prepare each order.
  • Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates

  • Free Standard Shipping is available on all U.S. orders of $100 or more (after discounts, before taxes and shipping).
  • Orders under $100 will have shipping rates calculated at checkout.

At this time, The Lineage Boutique ships to U.S. addresses only.

Shipping Time

After your order has shipped, standard delivery typically takes 5–7 business days. Please note that shipping times are estimates provided by the carrier and are not guaranteed.

Shipping Address Accuracy

Please verify your shipping address before completing your order.

The Lineage Boutique is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, the customer is responsible for any additional shipping charges to resend the package.

Lost, Stolen, or Damaged Packages

Once your order has been accepted and scanned by the shipping carrier, it is in the carrier's possession.

The Lineage Boutique is not responsible for packages that are:

  • Lost
  • Stolen
  • Delayed
  • Damaged during transit

If your package arrives damaged or is lost in transit:

  • Contact the shipping carrier immediately to file a claim.
  • Retain all original packaging if your package arrives damaged.
  • If you need order information or documentation for your claim, we're happy to help.

Unfortunately, we cannot issue refunds or replacements for carrier-related issues.

Returns & Exchanges

We hope you love every purchase! If something isn't quite right, we're happy to offer store credit for eligible returns.

Return Eligibility

Items must meet all of the following requirements:

  • Return requests must be made within 5 days of receiving your order.
  • Items must be received back in their original condition.
  • Merchandise must be unworn, unwashed, smoke-free, odor-free, and free of makeup, deodorant, pet hair, stains, or perfume.
  • Original tags must still be attached.
  • Any original accessories (belts, straps, etc.) must be included.

The Lineage Boutique reserves the right to deny any return that does not meet these requirements.

Final Sale Items

The following items are Final Sale and are not eligible for returns or exchanges:

  • Sale or clearance merchandise
  • Personalized or custom items
  • Accessories
  • Jewelry
  • Hats
  • Undergarments
  • Gift cards
  • Any item marked Final Sale

Exchanges

Eligible exchanges may be requested within the same 5-day return window.

Please note:

  • Exchanges are subject to product availability.
  • If the replacement item costs more, the customer is responsible for paying the difference.
  • If the replacement item costs less, the remaining balance will be issued as store credit.
  • We cannot guarantee that the desired size or style will still be available once your return is received.

Store Credit

Approved returns are issued as store credit only.

  • No cash refunds will be issued.
  • Store credit is non-transferable.
  • Store credit cannot be redeemed for cash.
  • Store credit must be used within the same calendar year from the date it is issued.

Damaged or Incorrect Items

We carefully inspect every order before it leaves our boutique.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the item.

If the issue is determined to be our error, we will gladly make it right.

Normal wear, washing damage, or damage occurring after the item has been worn is not considered a manufacturing defect.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to an error on our part or an item that arrived damaged.

Original shipping charges are non-refundable.

For your protection, we recommend using a shipping service that provides tracking, as The Lineage Boutique is not responsible for return packages lost in transit.

How to Start a Return

To request a return or exchange, please email us within 5 days of receiving your order.

Email: shop@thelineageboutique.com

Please include:

  • Your order number
  • Your full name
  • The item(s) you'd like to return or exchange
  • The reason for your request

Once your request has been approved, we'll provide return instructions.

Policy Updates

The Lineage Boutique reserves the right to update or modify this policy at any time without prior notice. By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Returns Policy.

Thank you for supporting The Lineage Boutique. Your purchase helps us continue our mission of sharing faith through fashion, and we're so grateful you're here. 🤍